At Hire Me Express, we strive to ensure a smooth and satisfactory experience for both our Clients and Providers. This refund policy outlines the conditions under which refunds may be issued and the procedures for requesting a refund.

1. General Terms

1.1 No Refunds on Services Rendered:

Due to the nature of freelance services, once a service has been delivered and accepted by the Client, refunds are generally not issued. We encourage Clients to thoroughly review the Provider’s profile, previous work, and ratings before booking a service.

1.2 Cash on Delivery (COD):

As all payments are made in cash at the time of service delivery, refunds must be negotiated directly between the Client and the Provider. Hire Me Express is not liable for any disputes arising from cash transactions.

2. Booking Cancellations

2.1 Client-Initiated Cancellations:

• If a Client cancels a booking before the service is delivered, they may be eligible for a refund depending on the Provider's cancellation policy. Each Provider sets their own cancellation terms, which will be outlined in the service description or communicated during booking.

• To cancel a booking, Clients must contact the Provider directly through the Hire Me Express platform.

2.2 Provider-Initiated Cancellations:

• If a Provider cancels a booking, the Client is entitled to a full refund of any prepaid amount. The Provider is responsible for communicating the cancellation to the Client and processing the refund.

3. Dispute Resolution

3.1 Filing a Dispute:

• If a Client is not satisfied with the service provided, they should first attempt to resolve the issue directly with the Provider.

• If a resolution cannot be reached, the Client may file a dispute by contacting Hire Me Express support at [support@hiremeexpress.com] with details of the issue, including service details, Provider information, and any relevant communication.

3.2 Dispute Mediation:

• Hire Me Express will review the dispute and may mediate between the Client and the Provider to reach a resolution. However, Hire Me Express does not guarantee a refund or any specific outcome.

• Both parties are expected to cooperate fully during the dispute resolution process.

4. Special Circumstances

4.1 Non-Delivery of Service:

• If a Provider fails to deliver the agreed-upon service, the Client may be eligible for a full refund. The Client must report the non-delivery to Hire Me Express within 24 hours of the scheduled service time.

4.2 Service Not as Described:

• If the delivered service significantly deviates from the agreed-upon terms or description, the Client should first address the issue with the Provider. If no satisfactory resolution is reached, the Client can file a dispute with Hire Me Express.

4.3 Provider No-Show:

• If a Provider does not show up for a scheduled service and fails to provide adequate notice or reason, the Client is entitled to a full refund of any prepaid amount.

5. Refund Processing

5.1 Refund Timeline:

• Once a refund has been approved, Hire Me Express will process the refund within 7-10 business days. The time it takes for the refund to reflect in the Client’s account may vary depending on the payment method and financial institution.

5.2 Refund Method:

• Refunds will be issued using the same payment method as the original transaction. For COD transactions, refunds must be handled directly between the Client and the Provider.

6. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact Hire Me Express support at [support@hiremeexpress.com].