Help Support Policy

At Hire Me Express, we are dedicated to providing exceptional support to ensure your experience on our platform is seamless and satisfying. This policy outlines the available support options and procedures for addressing any issues or questions you may encounter while using Hire Me Express.

1. Support Channels

1.1 Email Support:

• You can reach our support team by emailing [support@hiremeexpress.com]. We aim to respond to all inquiries within 24-48 hours.

1.2 In-App Support:

• Access our support through the Hire Me Express app by navigating to the "Help & Support" section. Here, you can find FAQs, troubleshooting guides, and an option to submit a support request directly.

1.3 Phone Support:

• You can call our support team at 246-284-7407. Phone support is available from 9 AM to 5 PM, Monday to Friday (AST).

2. Support Services

2.1 Account Management:

• Assistance with account creation, login issues, password reset, profile updates, and account settings.

2.2 Booking Assistance:

• Help with booking services, understanding service details, and navigating the booking process.

2.3 Payment and Billing:

• Support for payment issues, understanding charges, and processing refunds or cancellations as per our refund policy.

2.4 Technical Issues:

• Troubleshooting technical problems with the website or app, including bugs, errors, and connectivity issues.

2.5 Dispute Resolution:

• Guidance on resolving disputes between Clients and Providers, including mediation and support as outlined in our dispute resolution policy.

3. Support Procedures

3.1 Submitting a Request:

• When submitting a support request, provide as much detail as possible, including your account information, a description of the issue, and any relevant screenshots or documentation.

3.2 Response Time:

• Our support team strives to respond to all inquiries within 24-48 hours. Complex issues may take longer to resolve, but we will keep you updated on the progress.

3.3 Escalation:

• If your issue is not resolved to your satisfaction, you may request to have it escalated to a senior support representative.

4. User Responsibilities

4.1 Accurate Information:

• Provide accurate and complete information when contacting support to ensure timely and effective resolution of your issue.

4.2 Cooperation:

• Cooperate with our support team by following their instructions and providing any additional information or documentation as needed.

5. Feedback

5.1 Providing Feedback:

• We value your feedback as it helps us improve our services. You can provide feedback through our support channels or by filling out a feedback form available on our website and app.

5.2 Feedback Review:

• All feedback is reviewed by our team, and actionable suggestions are implemented to enhance our platform and support services.

6. Contact Us

For any questions or further assistance, please contact Hire Me Express support at [support@hiremeexpress.com] or call us at 246-284-7407.